Transparency and trust are at the core of NEUROSPEC's values. Here, you'll find everything you need to know about our terms, conditions, and policies, which ensure fair practices, secure transactions, and the protection of your data.
These General Terms and Conditions ("Terms") apply to all sales and services offered by NEUROSPEC AG and NEUROSPEC Australia (collectively referred to as "NEUROSPEC"), including those made via our website, webshop, through direct quotations and purchase orders, or other official sales channels. By placing an order, the customer agrees to be bound by these Terms unless aspecific written agreement supersedes them. Any conflicting terms in customer purchase orders are hereby rejected unless expressly agreed to in writing by NEUROSPEC AG or NEUROSPEC Australia.
NEUROSPEC AG isregistered at Stansstaderstrasse 10, 6370 Stans, Switzerland, Company No. CH-150.3.003.148-8.
NEUROSPEC Australia is the Australian subsidiary of NEUROSPEC AG, operating in compliance with Australian laws and regulations.
These Terms govern all sales of products and services by NEUROSPEC AG and NEUROSPEC Australia to customers globally, including those via webshop, website, quotation, purchase order, email, or other means.
NEUROSPEC reserves the right to change these General Terms and Conditions at any time without notice.
Product information, including pricing, descriptions, availability, and specifications, are subject to change without notice. Prices exclude MWST/VAT/TVA/IVA/GST and applicable customs duties unless explicitly stated. Quoted pricesare valid for 30 days unless otherwise specified.
All efforts are made to ensure the accuracy of product information, but NEUROSPEC AG and NEUROSPEC Australia make no warranties as to the completeness or suitability of information for a specific application. Illustrations on the website or in brochures may differ from the actual product appearance.
All content on our website, webshop and documentation including but limited by text, images, logos, diagrams, layout is protected by intellectual property laws. You may not reproduce or distribute content without NEUROSPEC’s prior written consent.
Orders may be placed via our webshop, via email (purchase order), or by accepting an official NEUROSPEC quotation. For high-value systems and institutional orders, the purchase order or written acceptance of a NEUROSPEC quotation constitutes a binding order.
NEUROSPEC AG and NEUROSPEC Australia reserve the right to reject any order without providing a reason. Orders cancelled by the customer after confirmation may be subject to a 20% restocking fee if procurement has already commenced.
Delivery timelines vary by product. In-stock items are typically shipped within one business day. System components or special-order items may have extended lead times, communicated during order confirmation.
Unless otherwise agreed, NEUROSPEC will consolidate orders into one shipment. Partial shipments can be arranged on request, where additional shipping and insurance charges may apply. Freight, shipping and insurance charges are added at checkout or invoiced separately for quotation-based sales.
Customers are responsible for import clearance and related costs unless alternative arrangements are made. Title and risk of loss transfer upon shipment.
The payment terms are set our below. For further payment method options or terms, please contact us.
After an order has been submitted and the payment status has been marked "Paid", we will either send out the goods (if in stock) or order the goods from either suppliers or manufacturers.
If the terms of payment have been accepted and granted, however, payments are made late, NEUROSPEC AG may request immediate payment and suspend any further product deliveries to the customer. NEUROSPEC AG levies reminder fees and interest on the pending order and will require prepayment on future orders.
Unless otherwise stated, payment will bemade by three possible means:
For international customers, the payment terms are prepayment; for Swiss customers payment terms are net 10 days, unless otherwise agreed.
Subject to your rights under the Swiss and Australian Consumer Law, consumables and custom items are generally non-returnable unless found to be defective or not as described. Defective items must be returned within 7 days of delivery with prior approval (RMA required). Approved returns must be:
A 20% restocking fee may apply. The customer is responsible for return shipping unless otherwise agreed. Refunds exclude original shipping costs.
Accessories and components are warranted for 60 days unless otherwise specified. Physiological measurement and other systems sold by NEUROSPEC typically carry a 12-month warranty from the date of delivery. Warranty covers material and workmanship defects. It excludes damage caused by misuse, improper installation, or unauthorized modifications.
This warranty does not affect any mandatory legal rights of consumers under Swiss or Australian law.
NEUROSPEC AG and NEUROSPEC Australia offer on-site and online installation and training services, billed separately unless specified in a bundled offer. Travel costs, accommodation, and per diem fees may apply and will be outlined in the quotation.
All NEUROSPEC AG and NEUROSPEC Australia products are intended for research use only and not for clinical or diagnostic purposes unless explicitly certified. NEUROSPEC AG and NEUROSPEC Australia are not liable for indirect, incidental, or consequential damages resulting from the use of their products.
The customer agrees to comply with all applicable export control laws and regulations. Products may not be used in embargoed countries or for prohibited end-uses.
For NEUROSPEC AG, these Terms are governed by Swiss law. Any disputes arising from them shall be subject to the exclusive jurisdiction of the courts in Stans, Switzerland.
For NEUROSPEC Australia, these Terms are governed by the laws of New South Wales, Australia. Any disputes arising from them shall be subject to the exclusive jurisdiction of the courts of Sydney, Australia.
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as defined by the European General Data Protection Regulation (GDPR) and the Swiss Data Protection Law (DSG), is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context (e.g. name, address, email address, telephone number, etc.). Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. NEUROSPEC AG may change this policy from time to time by updating this page. Please note, data transfer via the internet is subject to security risks and, therefore, complete protection against third-party access to transferred data cannot be ensured. NEUROSPEC AG is committed to ensuring that your privacy is protected.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. Furthermore, for technical and security reasons, the following network data, which is transmitted by your web browser or internet service provider to us or to our web space provider (so called server log files), is collected:
For the exhaustive list of cookies we collect see the List of cookies we collect (chapter 2.7) section.
This anonymous data is stored together with your personal information you may have provided. This data is used improve security or for investigations in case of criminal actions against this website.
We collect information from you when you access our website, register on our site, place an order, subscribe to a newsletter or enter information on our site.
When signing up for our website, we also store your IP address and the date and time you registered. This serves to protect us in the event a third party improperly and without your knowledge making use of your data to sign up for our site. None of this information is transferred to third parties. Nor is any of this information matched to any information that may be collected by other components of our website.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain othersite features in the following ways:
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to these systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Yes. Cookies are small files that a site or its service provider transfers to your computer's or mobile device's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (e.g. Internet Explorer) settings. For each browser this setting is different, so please refer to your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies, several features will be disabled. This will affect the users experience and some of our services will not fully function properly.
You will still be able to place and process orders.
We ensure that your data is safely stored and protected against unauthorised access according to general data protection regulation guidelines. We strive to continuously improve and expand our security measures, adapting them to the current state of the art. Your data is stored on servers within the EU (Germany) and as such subject to EU data regulations (GDPR).
The table below lists the cookies we collect and what information they store through both our website and webshop.
Cookie Name: Cookie Description
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Our website uses Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA94043 USA, hereinafter referred to as “Google“. Google Analytics employs so-called “cookies“, text files that are stored to your computer in order to facilitate an analysis of your use of the site.
The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there. We use Google Analytics with an IP anonymization feature on our website. In doing so, Google abbreviates and thereby anonymizes your IP address. Google will use this information to evaluate your usage of our site, to compile reports on website activity for us, and to provide other services related to website- and internet usage. Google may also transfer this information to third parties if this is required by law or to the extent this data is processed by third parties on Google's behalf.
Google states that it will in never associate your IP address with other data held by Google. Please contact us incase you would like us to change your preferences related to the use of Google Analytics cookies.
On our website we use components (videos) of YouTube, LLC 901 Cherry Ave., 94066 San Bruno, CA, USA, a company belongingto Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA.
To this end, we use the “ - enhanced dataprotection mode - ” option provided by YouTube. When you display a page that has an embedded video, a connection will be made to the YouTube server and the content will appear on the website via a communication to your browser.
According to the information provided by YouTube, in “ - enhanced data protection mode -”, data is only transferred tothe YouTube server, in particular which of our websites you have visited, if you watch the video. If you are logged onto YouTube at the same time, this information will be matched to your YouTube member account. You can preventthis from happening by logging out of your member account before visiting our website.
Further information about data protection by YouTube is provided by Google under the following link:
https://www.google.de/intl/de/policies/privacy/
If at any time you would like to unsubscribe from receiving future newsletter emails, please contact us or use the unsubscribe feature in the footer of our website.
We use the newsletter to provide you with regular updates about our offers. To receive our newsletter, you will need a valid email address. By registering for the newsletter, we will save your IP address and date and time of registration. This will be used in case a third party misuses your email address to subscribe to our newsletter without your knowledge.
We will not compare the data collected during newsletter registration with any other data that might be collected by other components of our site.
We use MailChimp to send our newsletter to our subscribers. MailChimp is a service provided by The Rocket Science Group, LLC, 512 Means Street, Suite 404, Atlanta, GA 30318, USA.
The data stored when you registered for the newsletter (email address, name, IP address, and time and date of registration) will be sent to a server operated by The Rocket Science Group in the United States and stored there in accordance with the EU-US Privacy Shield.
Further information about the data protection offered by MailChimp can be found at:
http://mailchimp.com/legal/privacy/
Further information about the EU-US Privacy Shield can be found at:
Die Bundesbeauftragte für den Datenschutz und die Informationsfreiheit
http://ec.europa.eu/justice/data-protection/international-transfers/eu-us-privacy-shield/index_en.htm
You may cancel your newsletter subscription and revoke your consent to the storage of this data at any time with future effect. For instructions to take this step, please refer to the confirmation email and each newsletter.
Our newsletter includes so-called tracking pixels or links that allow us to recognize if and when an email has been opened and which links in the email have been clicked by its recipient.
This data is stored by us so that we can best align our newsletter to the wishes and interests of our subscribers. Accordingly, the data thus collected is used to send personalized newsletters to each recipient.
By revoking the consent to receive the newsletter, the consent to the aforementioned tracking is revoked. Please contact us if you would like to change your privacy data collection preferences related to receiving newsletters.
Based on your rights according to EU GDPR and Swiss DSG, you may contact us at no cost if you have questions relating to the collection, processing or use of your personal information, if you wish to request the correction, blocking or deletion of the same, or if you wish to cancel explicitly granted consent. Please note that you have the right to have incorrect data corrected or to have personal data deleted, where such claim is not barred by any legal obligation to retain this data.
If there are any questions regarding this privacy policy you may contact us using the information below.
When contacting us, information provided by the user is stored for the purpose of facilitating communications with the user. No data is transferred to third parties. Nor is any of this information matched to any information that may be collected by other components of our website.
NEUROSPEC AG (NEUROSPEC) is committed to supplying products, software and other resources that have been safely and ethically and of the highest quality manufactured. NEUROSPEC AG reserves the right to decline trade with Suppliers that do not demonstrate this commitment.
This Fair Trade Policy defines our minimum standards that all Suppliers must adhere to in order to trade with NEUROSPEC AG. This policy also applies to (not exclusively) sub-contractors, traders, retailers, distributors, wholesalers, designers, licensees, importers, manufacturers or organizers of production that in any way form part of the chain of supply to NEUROSPEC AG. Suppliers are responsible for ensuring all their sub-contractors and suppliers (including labor, materials or goods and services) used in relation to products provided to NEUROSPEC AG comply with this Fair Trade Policy. Methods of production used by Suppliers must not involve exploitation or endanger the health and safety of any persons or the environment. NEUROSPEC AG regards exploitation of children as especially unacceptable and reserves the right not to trade with Suppliers who are at variance on this issue.
NEUROSPEC AG requires all Suppliers to fully obey the laws of the countries in which they function. This includes (but not exclusively) all laws related to employment, safety, the environment and business operations. All standards outlined in NEUROSPEC AG’s Fair Trade Policy are expected to be followed in addition to relevant local legislation.
NEUROSPEC AG will only do business with suppliers who comply with the standards below.
Suppliers shall not use child labor. Due to their vulnerability, NEUROSPEC AG believes that children deserve extra protection from exploitation. Children should have the opportunity, where possible, to participate in education up to the compulsory age limit deemed by local laws. Work should not interfere with a child’s education. NEUROSPEC AG supports participation in legitimate apprenticeship or trainee programs to educate and assist students under school-leaving age (e.g. 15-16 year old) and legitimate casual work where appropriate, providing the work is light in nature, is performed in safe conditions and does not involve exploitation.
The decision to work must be freely chosen by all workers. Suppliers shall not use compulsory or involuntary labor, slavery or debt bondage. Workers must be genuinely free to terminate their employment at any stage with reasonable notice.
The Supplier must set out in writing for its worker’s clear terms of employment, including wages, benefits and conditions for a regular working week. Workers must be paid at or above the local legal minimum wage for the work performed. The Supplier must not use contracts, trial periods or other arrangements to avoid legal obligations for pay and conditions.
Ordinary hours of work shall be consistent with local legislation. All overtime must be voluntary and without coercion and should be duly paid in accordance with the agreed conditions of employment and local laws.
NEUROSPEC AG believes that all people must equally be treated with dignity and respect. Suppliers will not use (either actual or implied) any physical, sexual, emotional forms of harassment, abuse, discipline or intimidation with any of their workers.
Suppliers are to avoid using discriminatory words, actions or behavior. A worker’s ability to do the job should determine their employment and all associated conditions, rather than discrimination based on non work-related factors, such as race, religion, gender, personal situations or beliefs.
Workers must not be disadvantaged or prevented from forming or joining communities which raise issues relating to mutual protection and dignity in wages and working conditions.
Suppliers will provide a clean and safe workplace, including providing plant, equipment and work processes that do not pose a risk to the health and safety of their workers. Staff must also receive adequate training and supervision to ensure their safety.
Of specific concern with regard to worker safety is the provision of adequate emergency facilities such as:
Other important safety standards include:
Environmental standards:
NEUROSPEC AG values and promotes a high standard of honesty, integrity, respect, fairness and professionalism in their business ethics. We also expect our Suppliers to follow equivalent standards in their operations. Bribes, favors, inappropriate gains or other illegal or improper payments, whether in cash or otherwise, are strictly forbidden, whether or not they are offered with the intention of securing trade with NEUROSPEC AG.
NEUROSPEC AG (and its representatives) reserve the right to visit Supplier factories or facilities with or without prior notice to ensure adherence to this Policy. Breaches of this policy will be registered with the Supplier’s management for investigation and action as appropriate.
If deemed appropriate, action taken by NEUROSPEC AG may include ceasing trade with the relevant Supplier.
Mailing Address
NEUROSPEC AG
Stansstaderstrasse 10
6370 Stans, NW
Switzerland
Phone
+41 41 371 07 04
Fax
+41 41 371 07 03
NEUROSPEC AG is a stock corporation under Swiss law, the head office is located in Stans, NW.
Managing board
Marc Mosimann (Chairman of the Board)
Isabelle Mosimann-Estermann
NEUROSPEC AG is registered in the commercial register of the Handelsregister des Kantons Nidwalden (commercial register of Nidwalden) und the number CH-150.3.003.148-8.
The Swiss VAT (value added tax) registration number of NEUROSPEC AG is (UID): CHE-113.821.998.
The German VAT (value added tax) identification number of NEUROSPEC AG pursuant to § 27a of German Value Added Tax Act is (USt-IdNr.): DE324933845.
NEUROSPEC AG is registered with the Dun & Bradstreet business data register. The data universal numbering system number of NEUROSPEC AG is (D-U-N-S): 48-406-5136.
